ySense Removes Payoneer and Blocks Access to $50 Balance

For approximately seven months, I completed surveys through the ySense app, which was often extremely slow and difficult to use, and earned $50 through considerable time and effort. At the time, Payoneer was listed as an available reward and withdrawal option, and it was the only valid payment method shown for users in Turkey. For this reason, I wanted to transfer the $50 I had accumulated to my Payoneer account.

My first withdrawal request was kept pending for approximately one month. After that period, the payment was returned to my ySense account without ever being transferred to Payoneer. I submitted another withdrawal request to Payoneer for a second time, but once again, the payment remained pending for approximately another month. At the end of this process, the Payoneer option was completely removed, while the reward system based on U.S. dollars was also changed to euros. Although my $50 balance is still visible in my ySense account, I am currently unable to withdraw or access this money in any way because there is no other payment method available to me in Turkey.

The email address registered to my ySense account is b********@hotmail.com. I request that the $50 I accumulated through months of effort be paid to me in full through a payment method that is actually available and usable in Turkey, without causing me any further inconvenience. I also request that this payment issue be permanently resolved and that I be provided with a clear and practical way to access the money I legitimately earned.