YoHo Luck Box Banned Without Explanation and Support Not Responding

I am a user of the YOHO application, version 5.47.00, on a Xiaomi Note 10s device. On 24/07/2026 my account was blocked from using the luck box feature, and since then, for about a full month, I have not been able to benefit from it. The luck box opens but does not take my participation because of the ban placed on my account. I did not receive any clear explanation from YOHO regarding the reason for this ban. I contacted YOHO support repeatedly through the available channels, but I have not received any response or solution up to now. I request that the unjustified ban on my account from the luck box feature be removed and that I can use it again normally. I also ask YOHO to check my account and inform me clearly of the reason that led to this restriction, if there is any specific violation.