Yoho Device Ban Keeps Me From Accessing Account Balance
My Yoho app account with the username “basri” has been closed for approximately five months due to what is described as a “device ban.” Within the app, I’m only told that a device ban has been applied, but I have not been provided with any concrete reason, rule violation, or detailed explanation.
Even though there is a balance in my account, I’m unable to access it, use my account, or make use of the funds inside. This situation has caused both financial and emotional distress for me.
I am requesting that Yoho provide a detailed explanation regarding the device ban, that my account be reviewed again, that my account be reopened if the action was unjustified, and that I be granted access to my account balance.
