I placed an order through the Yemeksepeti app. Although the estimated delivery time was about 50 minutes, the expected time kept getting pushed back every 10 minutes. I ordered at 1:00 a.m., expecting it to arrive by 2:00 a.m. at the latest. But when the restaurant’s closing time, 2:00 a.m., arrived, the delivery time was moved to 3:00 a.m. The restaurant closed, yet my order status still says "courier changed." In the middle of the night, I placed an order with my last bit of money, and no one even tells me, "We can’t deliver, let’s cancel." I contacted support, they canceled the order, but now I’m told I’ll get my money back in 7 days. I used my last bit of money for this. When I asked for a new order to be placed, they suggested I create one myself. With what money? And even if I did, should I expect you to keep me waiting until 5 a.m. after failing to deliver in two hours? This situation is beyond unacceptable.
I placed an order through the Yemeksepeti app from a restaurant called PİLAV38. First, they mixed up the order, then said they had run out of rice, and finally told me it would take another 30 minutes to deliver—this was already 1.5 hours after I ordered. They casually asked if I wanted to cancel, s...
I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There i...
I ordered food on the Yemeksepeti app at about 11:30 PM and waited until 2:30 AM, but it never showed up. I kept receiving messages about a “technical error,” and even though I waited a long time, the courier didn’t cancel the order either. The restaurant was closed, so I couldn't reach out to anyon...
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
Out of frustration and helplessness, I’m left with no choice but to write here. I placed a ₺1600 order through Yemeksepeti and even paid extra for priority delivery to avoid delays. Hungry and waiting, I checked the app, where it kept showing that my order was “being prepared.” As the delivery time ...
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