Yemeksepeti Breakfast Order Delayed and Arrived Inedible
I placed an order on Yemeksepeti at 10:16 AM, with the restaurant’s stated delivery time being 5-20 minutes. Despite the restaurant preparing and handing my order to the courier promptly, the delivery didn’t reach me until 10:55 AM. As you can guess from the timing, this was a breakfast order containing items meant to be consumed hot.
When the courier arrived, I pointed out the severe delay and mentioned that the food was likely no longer edible. The courier’s response was dismissive: “I delivered five other orders before coming to you; take this up with Yemeksepeti.” Frustrated, I reached out to Yemeksepeti’s live support, explaining that the food had become rubbery and inedible from sitting too long. Instead of resolving the issue, they offered a coupon for my next order. This response is unacceptable—I don’t want a coupon forcing me to order from you again after this poor experience.
I deserve a full refund for the ruined meal, not a token gesture. Telling me to discard the food adds insult to injury. I won’t stay silent about this; I will pursue my rights until this issue is resolved appropriately.
Hello, Thank you for sharing your feedback with us. We will conduct the necessary investigations regarding the matter. Sincerely, Yemeksepeti User Solutions
There has never been any feedback or evaluation whatsoever. Stop giving responses just to show off to people.
They did not take the complaint into consideration at all and did not respond, no one should be fooled by the automated responses.
