I placed an order on Yemeksepeti at 10:16 AM, with the restaurant’s stated delivery time being 5-20 minutes. Despite the restaurant preparing and handing my order to the courier promptly, the delivery didn’t reach me until 10:55 AM. As you can guess from the timing, this was a breakfast order containing items meant to be consumed hot.
When the courier arrived, I pointed out the severe delay and mentioned that the food was likely no longer edible. The courier’s response was dismissive: “I delivered five other orders before coming to you; take this up with Yemeksepeti.” Frustrated, I reached out to Yemeksepeti’s live support, explaining that the food had become rubbery and inedible from sitting too long. Instead of resolving the issue, they offered a coupon for my next order. This response is unacceptable—I don’t want a coupon forcing me to order from you again after this poor experience.
I deserve a full refund for the ruined meal, not a token gesture. Telling me to discard the food adds insult to injury. I won’t stay silent about this; I will pursue my rights until this issue is resolved appropriately.
I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...
I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There i...
I placed an order through the Yemeksepeti app. Although the estimated delivery time was about 50 minutes, the expected time kept getting pushed back every 10 minutes. I ordered at 1:00 a.m., expecting it to arrive by 2:00 a.m. at the latest. But when the restaurant’s closing time, 2:00 a.m., arrived...
On April 24th, around 1:00 AM, I placed an order through Yemeksepeti. After waiting approximately 40 minutes, the application showed that the order was given to the courier. However, while the courier was still 3 km away from my address, the status was updated to "order delivered," but I never recei...
Out of frustration and helplessness, I’m left with no choice but to write here. I placed a ₺1600 order through Yemeksepeti and even paid extra for priority delivery to avoid delays. Hungry and waiting, I checked the app, where it kept showing that my order was “being prepared.” As the delivery time ...
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