Yapi Kredi Online and Mobile Banking Restricted With No Clear Solution

I am a salary customer of Yapı Kredi Bank, and for approximately two years I have been unable to log in to either the mobile banking app or the online banking system. During this entire period, when I had absolutely no access to my account, I was also not provided with clear or definitive information for a long time. When I contacted the bank again today, I was told that the transaction restriction was imposed due to a tax debt and a tax authority lien. However, despite being unable to access my account for such an extended period, neither the bank nor the relevant authorities have offered a concrete solution; the issue is still ongoing, and I have not achieved any resolution. Even though I am a salary customer, I request that this transaction restriction on my mobile and online banking access be lifted, that the necessary actions be taken urgently so I can regain normal access to my account, and that I be provided with clear and transparent information. I am expecting an urgent resolution.