Yapi Kredi Bank took money out of my account without my permission and called it an "automatic principal collection." When I called customer service to ask a question, the representative who took my call was unable to answer my question and instead connected me to another department before ending our conversation. When I called the bank for the second time, I was met with the same lack of response as before. It is not clear to me why this debit was taken out of my account or for what purpose it was used. The realization that no institution, not even the bank, can be relied upon is disheartening.
Without my knowledge or permission, Yapi Kredi Bank took 700 TL out of my checking account and put it back in with the notation "spt yket 50****21," which means that the money was used to pay a utility bill. When I called customer service, they told me they couldn't help me and gave me a vague reaso...
I've been having trouble with Yapi Kredi Bank for a long time. Even though I don't use my account often, they keep taking fees out of it, so every two months it goes into the red. When I call their customer service, they say that my account is still active, but they don't give me any real help. I've...
Yapi Kredi Bank recently withdrew 1200 TL from my account without prior notice or explanation. This unauthorized deduction has perplexed me and made me concerned about the safety of my funds. I am completely unaware of the nature of this transaction or the person or entity responsible for it. My imm...
When I went to open an account with Yapi Kredi Bank recently, there was no detailed information about individual retirement plans provided. They just kept insisting on enrolling me. I was told that I could leave at any time and receive a refund. I attempted to exit using the mobile app, but it kept ...
I've had to deal with Yapi Kredi Bank several times as a result of an incorrect transaction I made. Unfortunately, the solutions they've proposed have always worked against my best interests. Despite following the advice of their customer representative and attempting to rectify the situation, they ...
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