Bosch Refrigerator Rusting and Staining After 3 Years: Door Replacement Request
Approximately three years ago I bought a Bosch refrigerator, and for about one year I have been seeing rusting and staining on its surfaces. At first it was in a few areas, but over time the rust and stains have clearly increased and spread. Because I do not find it normal for a refrigerator to rust like this in such a short time, I contacted Bosch technical service. As a result of the review, they stated that it is not user error and that the doors need to be replaced. I request that the necessary repair or, if needed, door replacement or product replacement be carried out under appropriate conditions and that this rusting and staining problem be resolved without causing further grievance.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your request. For all inquiries, our Bosch Call Center is available 24/7 throughout Turkey. Additionally, if you contact us through our Customer Service page, we will get back to you immediately. Thank you for your interest in our brand. Sincerely, BOSCH Communication Center
The offer you gave us is like child's play. It doesn't stand behind the product of a well-established brand like Bosch, and the offer you made, knowing full well that the issue is not user-caused, feels mocking. Instead of this refrigerator I bought at such a high price, I wish I had bought a SEG or Altus. We are not people rich enough to replace a refrigerator every two years; we pay so much so that we can comfortably use the product for at least five years, but unfortunately you have greatly disappointed me. I would never recommend it.
Your authorized service has confirmed that the rust is not caused by me. With this report in hand, I have applied to the Arbitration Committee and it is certain that the case will be decided in my favor. Let's agree on a free cover replacement or product replacement without delaying the process.
