On 27.08.2025, I left my Yamaha Tricity 155 motorcycle at the Authorized Service with no issues, fully functional, only for its annual maintenance. After the service, when the motorcycle was delivered back to me, I realized the brakes did not work at all and immediately asked the service for an explanation. They said there was a problem with the brake system and that they would check it. The authorized service staff rendered my motorcycle unusable, and on top of that, they demanded an outrageous repair fee of ₺100,000. I made no payment and reported the issue to Yamaha Headquarters. At first, they said they would investigate, then I learned that they canceled their contract with the Authorized Service and notified this nationwide by message. However, they later claimed the issue was unrelated to them and told me I had to resolve it myself. After my objections, they reexamined the case and gave me an unserious response such as “It was God’s will, it just happened to break.” Despite my repeated objections, no solution was offered. Although my motorcycle is out of warranty, I have had all its maintenance done at the same authorized service for the past three years and nowhere else. At the service, I was first told it was the central repair kit, then brake hydraulic pipes, and finally an ABS brain failure. Now, Yamaha Headquarters has directed my motorcycle to a new authorized service, where after inspections, they again demanded ₺100,000. The motorcycle I handed over in working condition has been unusable for 27 days, and my grievance continues. I want to get my motorcycle back in the same working, problem-free condition as I delivered it, and I demand that Yamaha take responsibility for this issue and repair my motorcycle free of charge.
I left my Yamaha Tricity 155 motorcycle at Ümraniye Yıldız Authorized Service on 27.08.2025 for its annual maintenance. My brakes, which were working perfectly, were damaged at the service and I was asked to pay 100,000 TL. After about 40 days of effort, the repair was done, but this time I discovered that the plastic parts of my motorcycle had been broken by the authorized service.
I reported the situation to Yamaha Headquarters several times by phone and email. However, I did not get any results and they stated that they did not take responsibility. They also directed me to solve the problem myself. And this happened even though the service, which was authorized when I took my motorcycle in, had its authorization certificate canceled while I was experiencing these issues. I am sharing their emails in the attachment.
They are the ones who authorize third parties, they are the ones who direct us to these authorized services, but when a problem arises, you have to solve it yourself. Such a thing is unacceptable. The breaking of the plastic parts at the service is entirely Yamaha's responsibility.
I request a free parts replacement, a quick resolution of my problem, and compensation for my grievance. Photos are attached.
I leave it to your judgment to consider what I have experienced since 27.08.2025.
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