On May 19, 2022, I ordered a Xiaomi Mi Robot Vacuum Mop 2-in-1 Essential wireless vacuum from Teknosa's website via E**** and had it delivered to Sanliurfa. Unfortunately, I did not have the opportunity to use it there, so I brought it home to Ankara. When I tried to use it, I discovered that it hadn't mapped the area and didn't understand Turkish. When I visited Atlantis Teknosa, they suggested it could be a software glitch, but they refused to accept it for service. So I took it to the Teknosa store in Ankamoll AVM, and on August 25, 2023, we delivered it in good working order. Unfortunately, I was unable to communicate effectively with Teknosa about this issue, and the technical service demanded a fee for repairs. It's not my fault that a robot can't map or understand Turkish; this is entirely the company's fault, and they should fix it for free. We trusted Teknosa when we purchased this product, and it appears that we made a mistake. I'd like to have my fully functional device returned to me.
On September 11, 2022, I purchased a Mi Robot Vacuum Mop 2 Pro+ Black Standard with IMEI number 30107.0003784 from Teknomi Teknoloji’s store in Kocaeli. After the product malfunctioned, I returned it to the same store for warranty repair on September 8, 2024. Today is November 13, 2024, and despite ...
On December 28, 2023, I purchased a Xiaomi Lydsto Robot Vacuum Cleaner R1D White from the Xiaomi store in Antalya Özdilek AVM. Since then, the device has broken down three times, and Evofone Bilgi Tekn. San. Tic. Ltd. Şti. (Tax ID: 2710750486) has supposedly repaired it each time. The first issue w...
In June 2022, I purchased a XIAOMI robot vacuum cleaner (approximate date). After about 3 months of use, the robot vacuum cleaner began to malfunction, displaying "The collision sensor is stuck" as an error message. Antalya is where I call home. I was unable to locate an authorized service. After mu...
I purchased the Xiaomi Mop 2 Pro robot vacuum on 22.10.23, hoping to simplify my daily cleaning. Unfortunately, within just a few months, the device started showing a persistent “collision sensor error.” Since then, I’ve sent it to service five times. Only on the first occasion did they replace the ...
Our Xiaomi Vacuum Mop 2 Pro has been experiencing serious navigation issues, and despite multiple service attempts, the problem remains unresolved. At this point, it seems like our next step will be taking legal action against Xiaomi. We first sent the device to Genpa İzmir Çankaya service center o...
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