In July 2023, I bought a Xiaomi S10 robotic vacuum cleaner from Teknosa. As you are aware, robot vacuums are designed to register their surroundings and navigate autonomously using sensors. There is no need for human intervention during operation, thus there is no way I could have damaged the product.
After setting up the robot and allowing it to map my house, I discovered a serious issue. The robot would become caught in corners and spin around, or it would continually collide with table legs and walls. As a result of these frequent collisions, the water tank eventually shattered. As shown in the accompanying photographs, the cracks are thin and hairline, indicating that they were created by repeated hits.
When I sent the product in for warranty repair, I was informed "no problem." I refused to accept this and returned the product, only to be told that I would have to pay ₺1000 for a replacement due to "user error." I don't understand how a robot vacuum cleaner's water tank might break due to operator error. The product functions using its own sensors and mapping.
I will first send the merchandise to my insurance provider, and if I do not obtain a suitable response, I will file a complaint with the Consumer Arbitration Committee. However, I'd want to say that this circumstance is incorrect. I've attached images to show you how the product became trapped between two walls and scraped itself, as well as how the water tank shattered due to repetitive collisions.
I'm hoping that this matter may be resolved equitably and that Xiaomi would accept responsibility for the malfunctioning navigation system that caused damage to my robotic vacuum cleaner.
I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obsta...
I have been using my Xiaomi S10+ robot vacuum exactly as instructed, but it suddenly stopped working and displayed an "internal sensor error." Despite the fact that the product is still under warranty, the authorized service center is claiming the issue is due to user error. This makes no sense sinc...
On April 14, 2022, I purchased the Xiaomi Vacuum Mop Pro robot vacuum from Vatan Bilgisayar. I had to send it in for warranty service due to issues such as map loss. To my surprise, they claimed that the device's radar and sensors had been damaged by impact and demanded around 3000 TL in repairs. In...
The water tank of my Xiaomi S20+ robot vacuum cleaner cracked out of nowhere. I was about to fill it with water to start it, and I noticed that water was leaking from the edge. It is not even just a crack; it is broken from the mouth part. Considering the price of the device, such a problem is compl...
I purchased a Xiaomi Mijia huttdc55 window cleaning robot from Teknosa. It worked the first time I used it, but a week later, it stopped working, showing a red light. I contacted Teknosa, and they redirected me for a return. After sending it back, I was told that water had seeped inside, causing oxi...
Comments