I bought a Xiaomi robot vacuum from Media Markt on November 8, 2022. It broke down about a month ago, and we took it to the same store for repairs. After a month, I received a message that said, 'Your item is ready; you can pick it up from the store.' When we went to pick up the item today and presented the documents, we were told that the item could not be repaired and that a refund process had been initiated. Despite my objections and the fact that I had not been informed, I signed the paper. They stated that a refund operation for the amount I paid on November 8, 2022 had been initiated. I need your help because I cannot agree with this. If repair is not possible due to a breakdown during the warranty period, I request a new one. I am currently unable to purchase the same product using the refunded amount, and I am losing money. My problems must be resolved. Please do something.
I bought the Mi Robot Vacuum Mop Essential from the Media Markt store on February 11, 2022. I've sent the device for service two times. They noticed a software mistake the first time and fixed it before giving it back. On September 20th, 2023, the device stopped working out of nowhere and wouldn't t...
On December 22, 2021, I bought a Xiaomi S10t Robot Vacuum at the Xiaomi store in 41burada Mall. Sadly, the machine only worked for two months before it started breaking down all the time. I couldn't go to the store for a while because I was too busy. When I finally told them about the problem and as...
On May 13, 2023, I went to Aqua Florya Mi Store to buy a Xiaomi robot vacuum as a gift. The next day, after being charged, it stopped working after just two minutes of cleaning, which immediately drained the battery. When I took the item back to the store, they told me they would send it to the serv...
I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obsta...
On December 28, 2023, I purchased a Xiaomi Lydsto Robot Vacuum Cleaner R1D White from the Xiaomi store in Antalya Özdilek AVM. Since then, the device has broken down three times, and Evofone Bilgi Tekn. San. Tic. Ltd. Şti. (Tax ID: 2710750486) has supposedly repaired it each time. The first issue w...
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