I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obstacles. Due to these persistent problems, I sent the device to the warranty service through the store where I purchased it on October 29, 2024. On November 21, 2024, the service team, who seem to believe they provide exceptional service, claimed that the malfunction was due to user error and issued a repair fee of ₺8000. Nearly everyone I know who purchased this product shares my regret. I now ask Xiaomi's service team: How can a device marketed as a smart vacuum with self-programming features fail to recognize obstacles, mop, vacuum, or collect trash properly? How can it constantly attempt to clean the wrong areas, end cleaning on its own, or clean arbitrarily despite specific room selections? These issues are clearly not user errors. You need to provide more realistic explanations. Additionally, how can Media Markt simply dismiss this by saying, "The service report indicates this," and try to evade responsibility? Everything sounds perfect when promoting the product, but when it comes to standing behind a faulty product, everyone disappears. This is unacceptable neglect. Xiaomi is a regret. Xiaomi's service is a regret. Media Markt is a regret.
I bought the Xiaomi S10T robot vacuum, but after the first use, I discovered that it is ineffective at cleaning. Despite precise mapping, it does not enter two of my rooms and does not reach certain carpets. I sent it to an authorized service twice, but they say there is no problem (which is odd). I...
In July 2023, I bought a Xiaomi S10 robotic vacuum cleaner from Teknosa. As you are aware, robot vacuums are designed to register their surroundings and navigate autonomously using sensors. There is no need for human intervention during operation, thus there is no way I could have damaged the produc...
On 26.12.2023 I purchased a Xiaomi Robot Vacuum S10+ from Mi store. From almost the beginning, the device has constantly had problems and I have had to send it to service again and again. Within this short period, I have faced many different faults such as sensor problems, charging issues, wet clean...
I purchased the Xiaomi Mop 2 Pro robot vacuum on 22.10.23, hoping to simplify my daily cleaning. Unfortunately, within just a few months, the device started showing a persistent “collision sensor error.” Since then, I’ve sent it to service five times. Only on the first occasion did they replace the ...
I bought the Mi Robot Vacuum Mop Essential from the Media Markt store on February 11, 2022. I've sent the device for service two times. They noticed a software mistake the first time and fixed it before giving it back. On September 20th, 2023, the device stopped working out of nowhere and wouldn't t...
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