Dear Xiaomi Customer Service, I am writing to formally request the refund of my order 5250828391063111. On August 26, I purchased a Xiaomi Vacuum S20+ Robot Vacuum from mi.com. Shortly after placing the order, I decided to cancel it. When I attempted to do so through the website, I encountered an error. I then contacted your customer service team, and the representative informed me that there was a system issue and advised me not to accept the delivery, assuring me that a full refund would be processed automatically once the product was returned. I followed these instructions and did not accept the delivery. The product was returned to the seller on September 6. Despite the 14-business-day refund period communicated by your team having passed, as of September 29 the refund amount of ₺12,969 has still not been credited to my account. I have contacted customer service twice during this process and was told each time that the product was indeed returned, that the process was delayed because I had not accepted the delivery, and that a ticket had been created. As I acted in accordance with your representative’s guidance, I kindly but urgently request that my refund be processed and credited to my account without any further delay.
I sent my non-functioning Xiaomi S10T robot vacuum to your service center. After inspection, I was informed that the dustbin and filter needed replacement, and I was asked to pay ₺2,000 for the service. I proceeded with the payment, and the product was returned to me. However, the filter was not rep...
On 12.11.2025, I submitted my Xiaomi Robot Vacuum X10 to your service center under service number 1762932753. Although the product acceptance form clearly states that the fault detection period is 2–5 business days, this period has passed and I have still received no update. As of today, it has been...
After using my Xiaomi X20 Plus robot vacuum for about five months without any issues, I started experiencing serious problems such as excessively loud noise, failure to clean properly, and the brush constantly falling off. Because of these issues, I sent the product to service a total of three times...
I bought a Xiaomi robot vacuum from Media Markt on November 8, 2022. It broke down about a month ago, and we took it to the same store for repairs. After a month, I received a message that said, 'Your item is ready; you can pick it up from the store.' When we went to pick up the item today and prese...
I bought the Xiaomi S10+ Plus Robot Vacuum. Two months later, it malfunctioned, and following Xiaomi's guidance, I sent it to their authorized technical service at the Kızılay service center (Service No: 5288212). They demanded ₺3,857, claiming it was due to user error, but I refused repair and requ...
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