Poor Mapping in Xiaomi Mi Mop 2 Robot Vacuum
I bought the Xiaomi Mi Mop 2 robot vacuum from the Trendyol seller. I bought this vacuum model from Trendyol on November 6, 2023. My wife asked why I bought something from another country, and I had no idea. So, I decided to look at the reviews and I found 192 bad reviews. I read the reviews and then I asked for a return twice. Every time I talked to the customer support representative, they made me feel discouraged. Now, it's gonna take at least a week to get your money back. The cost of this vacuum keeps going up, and we can't afford to buy a new one until we get our money back. "Let's give it a shot," she said, and the nightmare started. It took us 4 hours before we could finally get connected to the internet. YouTube videos freeze a lot because of errors. We watched a bunch of videos and figured out that we should change the language to Turkish first.
Here is the translation of the provided text from Turkish to English: --- Because the robot kept stopping, we could never complete the mapping. Meanwhile, we connected to the home internet, and the connection seemed very good, not weak at all. Its battery ran out before finishing 2 rooms, and my home is a 1+1. In short, the product they sent home was defective. Naturally, I wrote to Trendyol asking for a refund and for them to take back their product, but they directed me to the authorized service. Because I had opened and tried the product, they said, how else would we understand that it was defective without opening and trying it? The reason we did not accept their offer is not to cause trouble; the only reason is that the price of this vacuum cleaner keeps increasing every day. We will send the vacuum cleaner, wait for 20-25 days for their decision. In the end, I am sure they will say it's user error. They insisted on repairing and sending it back. Read the reviews; all the reviews for this model have the same complaints, they say it's user error and even asked a woman for 4000 lira for the repair. This has happened to us several times before. Meanwhile, the price of the vacuum cleaner will double. I have been trying to buy this vacuum cleaner for two years. No one should be offended. If the court finds me right, they will return my money with interest anyway. I will seek my rights to the end. I was trying to buy this because I have nerve compression in my wrists, I left my work and chased after the robot for 2 days. It's like a joke, please, I want a refund, Trendyol. Also, why are you not publishing my review of the product? You are rejecting it. I did not write anything bad in the review, I just wrote what we experienced. ---
Trendyol reached out to me through Trendyol and they are still saying to send the vacuum cleaner to the authorized service for repair. And they don't have the vacuum cleaner in stock. They insist on not giving a refund. However, I spoke with the Consumer Arbitration Committee and while presenting my documents, I want to inform everyone of the following: I was told that for online purchases, we have the right to return the product and get a refund, whether it is broken or not, until the warranty period of the product ends, whether it is one year or two years. Let this be known. I am at ease. I will get my money back with interest anyway.
