I ordered a Xiaomi robot vacuum cleaner from Trendyol. Upon arrival, I used it once, only to discover it was defective. The robot cleaner operates on its own schedule, and the sweeping process doesn't function properly. I requested a refund from Trendyol, explaining the issue. They accepted the request, but instead of processing the refund, they sent the product back to me. Upon inspection, the product was found to be faulty, as indicated in the document they provided. They claimed scratches as the reason for the malfunction, but the product arrived scratched on all sides, appearing used rather than new. It's baffling why they would send me a second-hand product after I paid ₺10,000. This situation is unacceptable for both Trendyol and the Xiaomi brand.
My experience with the Xiaomi Vacuum Mop Pro has been nothing short of a nightmare. I sent my vacuum to Trendyol for warranty repairs not once, but twice, and each time, I was disappointed. It was returned the first time with no action taken. The second time, a note was attached claiming that they c...
I'd like to discuss a problem with the Xiaomi Mop Pro 2 robot vacuum I purchased from Trendyol. Due to a broken spring on the robot's wheel, we requested a warranty document. We contacted Trendyol because there was no warranty document or list of service centers inside the box, and they advised us t...
Last year, I bought a vacuum cleaner from Trendyol, but unfortunately, it stopped working. I went to the Xiaomi store and they told me that Genpa offers the service. But Genpa mentioned that KVK also provides service, so we decided to send the product to them. We didn't hear anything from KVK, and t...
I purchased a Xiaomi robot vacuum in October 2024 from Trendyol, and after just one month of use, it stopped working due to an internal defect. When I contacted Trendyol customer service, they told me to send the product back for a replacement, which I did. However, they later refused to replace it ...
On September 5, 2022, I purchased the Xiaomi Vacuum Mop Pro from Trendyol. It has been displaying errors for the past few months. I contacted Trendyol and requested that the problem be resolved. Three weeks later, I get a message saying my package is on its way, and that's the end of it. They claim ...
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