I purchased a Xiaomi robot vacuum in October 2024 from Trendyol, and after just one month of use, it stopped working due to an internal defect. When I contacted Trendyol customer service, they told me to send the product back for a replacement, which I did. However, they later refused to replace it because I didn’t have the original box!
Seriously, am I expected to keep every single box for every electronic device I buy? This is completely unreasonable. Who has that kind of storage space at home? When I tried calling Trendyol again, I found out that reaching customer support is nearly impossible. I then contacted Xiaomi customer service, but their system kept saying my serial number was incorrect, even though it was taken directly from their own product.
Now, I’m stuck with a broken vacuum, no customer support, and no way to resolve the issue.
I ordered a Xiaomi robot vacuum cleaner from Trendyol. Upon arrival, I used it once, only to discover it was defective. The robot cleaner operates on its own schedule, and the sweeping process doesn't function properly. I requested a refund from Trendyol, explaining the issue. They accepted the requ...
I bought the Xiaomi Mi Mop 2 robot vacuum from the Trendyol seller. I bought this vacuum model from Trendyol on November 6, 2023. My wife asked why I bought something from another country, and I had no idea. So, I decided to look at the reviews and I found 192 bad reviews. I read the reviews and the...
On September 5, 2022, I purchased the Xiaomi Vacuum Mop Pro from Trendyol. It has been displaying errors for the past few months. I contacted Trendyol and requested that the problem be resolved. Three weeks later, I get a message saying my package is on its way, and that's the end of it. They claim ...
My experience with the Xiaomi Vacuum Mop Pro has been nothing short of a nightmare. I sent my vacuum to Trendyol for warranty repairs not once, but twice, and each time, I was disappointed. It was returned the first time with no action taken. The second time, a note was attached claiming that they c...
I'd like to discuss a problem with the Xiaomi Mop Pro 2 robot vacuum I purchased from Trendyol. Due to a broken spring on the robot's wheel, we requested a warranty document. We contacted Trendyol because there was no warranty document or list of service centers inside the box, and they advised us t...
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