On June 16, 2021, I purchased a Xiaomi Redmi 9 - 32GB 3GB RAM carbon grey model phone for my mother. After two years, the phone began to slow down. When I called customer service, they informed me that the warranty had expired and that they would charge me for the service because it was 1 month past the warranty period. I'm not sure how this works. They charge for a service simply because it is 1-2 months past the warranty, as if the phone's slowness is my fault. Where is the customer satisfaction in this? Despite the fact that I prefer Xiaomi for phones, robot vacuum cleaners, and all of my electronic devices, I will not purchase any product from a company that does not value their customers. Xiaomi has disappointed me. I simply need warranty assistance.
I have been unable to use my Xiaomi Redmi Note 12 Pro smartphone for about two months due to freezing issues and the battery draining extremely fast during normal use. The device constantly freezes when switching between apps, and the charge depletes within a very short time. Most recently, the phon...
My Xiaomi Mi Robot Vacuum Mop Essential White's battery was draining in less than 5 minutes. I sent it to Ouno Service, who claimed that the device's battery needed to be replaced, which they would do for a fee. However, I reminded them that the product's 2-year warranty was still in effect. Surpris...
I snagged a Xiaomi robot vacuum on 12.12.2022, and wouldn't you know it, the thing couldn't map a room properly. Frustrated, I sent it off to the warranty service due to charging and sensor problems. Now, here's where it gets wild – the warranty folks said they'd only cover the motherboard replaceme...
I purchased a Xiaomi Redmi 10 in 2022, and it has been overheating since day one. Within a year and a half, the battery swelled to the point of almost bursting. The phone eventually stopped working, and when I took it to the service center, they claimed it was user-caused damage and said the repair ...
Due to a short battery life issue, I sent my Xiaomi 1c Vacuum Mop robot vacuum to the service center on May 8, 2023, as the warranty was still valid. They informed me that a new battery was required. I paid 600 because they claimed the warranty did not cover it. However, after reading the website re...
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