After about 9 months of use, the back cover of my Redmi Note 13 phone, which I purchased from Xiaomi Türkiye, developed cracks on its own. Although the device had never been dropped or subjected to any impact, I sent it to the authorized service center as soon as I noticed the issue so it could be handled under warranty. After their inspection, the service stated that the battery had swollen and that this issue is known to occur with this model. Despite this, they demanded ₺2,293 for the back cover replacement and refused to process it under warranty. Even though the damage was clearly caused by battery swelling, and despite acknowledging that it is both a safety risk and a chronic issue with the model, I do not accept being charged for it. My device, which I sent from Osmaniye Center, has now been returned to me, and since no replacement device was provided, I am forced to continue using it in this condition. I do not want to be victimized because of such a serious defect as battery swelling. Therefore, instead of dealing with partial repairs such as replacing the back cover and battery, I am requesting that my device be replaced with a brand-new one.
I purchased a Xiaomi Redmi 10 in 2022, and it has been overheating since day one. Within a year and a half, the battery swelled to the point of almost bursting. The phone eventually stopped working, and when I took it to the service center, they claimed it was user-caused damage and said the repair ...
I sent my Redmi Note 13 Pro 4G, which is still under warranty, to your authorized service center. The only issue with my device was minor paint bubbling on the inner corners of the back cover; there were no other problems. The rear camera, in particular, was perfectly fine when I handed it over. Tod...
I purchased a Xiaomi Redmi Note 13 Midnight Black with 8GB RAM and 256GB ROM (Number: 53772/L4RS00491, IMEI1: 868954070946107, IMEI2: 868954070946115) from the Turkcell Dealer at Elazığ Park 23 AVM on 02/08/2024. I noticed that a part, which I believe to be the battery, located half a centimeter bel...
I bought a brand new Xiaomi Mi Mix Flip phone about 4 months ago, and the device is still under warranty. While opening the phone, the inner screen cracked during the normal opening motion. There was no drop, impact or misuse; the damage occurred exactly while I was unfolding the device. I took the ...
I purchased a Xiaomi Redmi Note 13 Pro phone as a brand-new device from the Vodafone dealer in Muğla city center on 06.01.2025. From the first day I bought the device, the second SIM card slot has not been working. The second SIM does not function at all, and I have not been able to use the dual SIM...
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