I made multiple deposits into my Xena account with ID 17491707. However, on December 25, 2025, my account was completely taken over by someone else, and I currently have no access to it.
As soon as I noticed the issue, I contacted the support team through the CS section on the Xena website. Despite this, my account has still not been returned to my control. I have lost access to both my account and all the benefits and deposits associated with it.
I am requesting that Xena conduct the necessary security checks on account ID 17491707 and urgently restore it to my ownership, ensuring that full control of the account is returned to me.
On 16/09/2025, I requested to withdraw ₺1070 from my XM online investment account (No: 361270770). However, the funds have not been transferred to my bank account, and no resolution has been provided since that date. I contacted customer service multiple times and submitted support tickets, but I on...
On November 20, 2025, at 8:16 p.m., I deposited $2,352 USD into my XM account through mobile banking, but this amount still has not been credited to my XM account. Even though six days have passed since the transaction, the funds have neither appeared in my investment account nor have I received any...
On October 24, 2025, I deposited a total of $6,993 into my XM Global account using the MetaTrader 5 platform. When I tried to withdraw my money, I noticed that the withdrawal request had been canceled, and several trades had been made on my account without my permission. As a result, I can no longer...
On December 30, 2025, I deposited $1,035 USD into my XM Global account via bank wire transfer (IBAN). Although the amount was successfully deducted from my bank account, it has not been credited to my XM account, and the transaction is still marked as incomplete. My XM account number is 390748358. ...
On November 25, 2025, I submitted a withdrawal request for 1,500 USD through XM Global. Although my request was approved in the system, seven days have passed and the money still has not been deposited into my bank account. XM claims that the issue is caused by an intermediary institution, but since...
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