On August 8, 2025, I ordered a “Kiremit Zürafa Lightweight T-Shirt” from WWF Market (Order No. #513360). When the product arrived, I immediately noticed a stitching defect. I contacted customer service via email the same day, and they instructed me to return the item. I followed all the return instructions carefully.
However, even though they stated that a new replacement order would be created, I was sent the same defective item again. I purchased the t-shirt with a credit card, and the total order amount was $183, of which $16.10 was for this t-shirt. It has been less than a month since my purchase, yet I have already had to deal with this issue twice.
Moreover, customer service response times were extremely slow, and some of my emails went completely unanswered, forcing me to share my experience here.
I am requesting that the defective item be replaced with a proper, undamaged one, and that I be offered a voucher or store credit as compensation for this inconvenience. I kindly ask that this issue be resolved promptly.
On August 2, 2025, I placed order #512811 on the WWF Market website, purchasing one T-shirt in size L and one Panda Lightweight Crop T-shirt in white, size S. However, instead of the L size I ordered, I received an XL size T-shirt. When I contacted customer service to request an exchange, they told...
I purchased a WWF Market branded t-shirt through Barçın’s official website. My order number is 2438719820713431. I received the product about a year and a half ago and have worn it only a few times. I carefully followed the washing instructions and washed it in the machine as directed, yet the t-shi...
My WWF Market gift card refund has not been processed, and the new code has not been issued as promised. On June 23, 2025, I placed order no. #509169 using a gift card worth approximately $76 provided by my company (Code: j99g993dkw8tcvwd). I purchased four items and later returned three of them, to...
I still haven’t received my refund from WWF Market. I placed an order worth $360 on May 10, 2025, taking advantage of their 50% discount campaign (Order No: 504353). The shipping company Kargoist claimed that the package was taken out for delivery twice but then returned to WWF Market. However, my p...
I placed an order worth $470 from WWF Market, taking advantage of their 50% discount campaign. However, despite WWF Market charging my card and receiving the payment, the shipping company Kolay Gelsin marked the package as “damaged” and returned it to the seller without ever showing it to me. I nev...
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