I bought a WMF pressure cooker on May 12, 2024, and two days later, while cooking, it started making an unusually loud noise. I took it back to the store where I purchased it. The store officials claimed it was normal and refused to take any action, directing me to their service center instead. At the service center, the staff was unhelpful, dismissing me without even inspecting the product. Due to these poor experiences, I am now requesting a refund instead of an exchange.
Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center
Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to contact you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you using the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Sincerely, Groupe SEB Customer Communication Center
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