Dear Wizz Air Customer Service,
Due to a family emergency, we were unable to take our scheduled flights and now require your assistance regarding this matter.
Our flight details are as follows:
Flight 1: January 18, 2025
Route: Istanbul (IST) – Budapest (BUD)
PNR: VL4BGW
Departure Time: 09:55
Flight 2: January 19, 2025
Route: Budapest (BUD) – Istanbul (IST)
PNR: SK76YZ
Departure Time: 10:15
On January 17, 2025, my brother was hospitalized and admitted to intensive care, which made it impossible for us to travel.
We understand that the tickets we purchased do not include cancellation or change options. However, given this exceptional circumstance, we kindly ask for your understanding and support. If necessary, we are prepared to provide medical documentation to verify the situation.
We would appreciate your assistance with one of the following options:
Rescheduling our flights for a later date.
A refund of the taxes and fees or any alternative solution you can offer.
This was our first time booking with Wizz Air, and we chose your airline based on its reputation for customer satisfaction. We sincerely hope for your understanding and support during this difficult time.
Thank you in advance for your prompt response and assistance. We look forward to hearing from you soon.
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