Whitebıt

Whitebıt

Verified

Member since May 2023

Complaints Commented On

Resolved
36

"Thank you for the solution"

İsmail removed this complaint from publication
Whitebıt
36

Hello! Thank you for sharing your experience. We understand how frustrating it must have been to learn about the restrictions only after creating an account. WhiteBIT complies with applicable regulatory requirements, which means our services may be unavailable in certain countries. Information about these restrictions is provided during registration, so we would like to understand why it may not have been clear or visible in your case. Could you please specify which country you registered from, whether you used our website or mobile app, if you were using a VPN, and when exactly you received the restriction notice? If you have contacted our support team, please also share your ticket number. Thank you for bringing this to our attention. We would be happy to look into your case, and your feedback will help us make the registration process clearer for our users.

Resolved

WhiteBIT Support Team Is Incredibly Patient!

August 19, 2024 3:40 PM374

"As I wrote before - thx Whitebit 😉"

I'd like to leave my appreciation rather than a complaint. I was selling US...

Whitebıt
April 10, 2025 4:56 PM374

Hello, Thank you for taking the time to share your positive experience with us! We truly appreciate your kind words and are glad that our support team was able to assist you in resolving the issue, even if it was a misunderstanding on your part. Mistakes happen, and it's great to know that you felt well-supported throughout the process. We are always here to help, and your feedback encourages us to continue providing the best service possible. If you ever need assistance again, please don’t hesitate to reach out. Thanks again for your appreciation, and we wish you all the best with your future trades! Best regards, WhiteBIT Team