Whitebıt

Whitebıt

Verified

Member since May 2023

Complaints Commented On

5
Resolved

WhiteBIT Support Team Is Incredibly Patient!

August 19, 2024 3:40 PM329

"As I wrote before - thx Whitebit 😉"

I'd like to leave my appreciation rather than a complaint. I was selling US...

Whitebıt
April 10, 2025 4:56 PM329

Hello, Thank you for taking the time to share your positive experience with us! We truly appreciate your kind words and are glad that our support team was able to assist you in resolving the issue, even if it was a misunderstanding on your part. Mistakes happen, and it's great to know that you felt well-supported throughout the process. We are always here to help, and your feedback encourages us to continue providing the best service possible. If you ever need assistance again, please don’t hesitate to reach out. Thanks again for your appreciation, and we wish you all the best with your future trades! Best regards, WhiteBIT Team

Whitebit Held My $1500 Balance After Requesting Source of Funds Verification

November 15, 2024 4:27 AM342

I opened an account on the Whitebit platform, successfully verified my identity, and deposited euro and pound balances f...

Whitebit Held My $1500 Balance After Requesting Source of Funds Verification
Whitebıt
April 10, 2025 4:53 PM342

Hello Akinci, Thank you for reaching out and sharing your experience. We understand that the situation has caused significant stress, and we truly apologize for any inconvenience. In order to assist you further, could you please confirm if your issue has been resolved? We’d appreciate it if you could provide any additional documents or proof that can help clarify the situation and assist us in speeding up the process. Additionally, please provide the specific ticket number you were given, so we can follow up more efficiently. Please note that our team is committed to ensuring the security of all funds on our platform, and we appreciate your patience during this review process. Looking forward to hearing from you soon. Best regards, WhiteBIT Team