On June 14, 2024, I initiated a SWIFT transfer of £1,250 from my HSBC account in the UK to my İşbank account in Turkey. As of today (June 26, 2024), the funds have still not appeared in my Turkish account. When I contacted HSBC UK, they informed me that the payment had been sent to the receiving bank and that they could no longer track its progress.
Seeking answers, I called İşbank's customer service center. They told me that call center staff cannot view payments in the processing pool and advised me to visit a branch. When I explained that I'm currently abroad and unable to visit in person, they provided me with branch phone numbers and email addresses.
Since I have accounts with two different İşbank branches, I've made a total of 19 calls to these branches - not a single one was answered. I've attached screenshots of these attempted calls as evidence. Additionally, I sent emails but received no response.
I've made international transfers before, but I've never encountered such an absurd situation. İşbank is not only failing to assist me but is actively causing me distress and financial hardship.
This ₺37,500 (approximate value in Turkish currency) transfer is crucial, and İşbank's lack of support is deeply concerning.
I am writing to report a serious issue concerning a money transfer sent to me via Wise. On October 14, 2025, a transfer was made from the UK to my İş Bankası (Turkey) account in GBP. The Wise app shows the status as “Transfer successfully sent to recipient’s bank (İş Bankası Turkey),” yet as of Octo...
On October 27, 2025, I made a SWIFT transfer of €3,000 from the İş Bank mobile app to Berliner Sparkasse in Germany (Reference No: 3401rı500943). However, even after two weeks, the money has not reached the recipient bank and remains stuck with the correspondent bank. To resolve the issue, I first c...
On April 29, 2024, I transferred 225 Euros to my Wise account via SWIFT from İş Bank. İş Bank charges an 850 TL transaction fee. So far, there have been no concerns. Then Wise notified me that only 215 Euros had arrived and requested an additional 10 Euros to proceed, or offered to cancel the transa...
On June 11, 2024, I sent dollars from Uzbekistan to Turkey via Western Union. For two days now, the recipient has been unable to withdraw the money through mobile banking. When they called customer service, they were told it was a special transfer that needed to be collected at a branch. However, up...
On 15/09/2025, a restriction was placed on my account and mobile banking access at İş Bankası Eskişehir Porsuk Branch without any justification. For about 10 days, I have not been able to access my account, use the ₺12,488 inside it, or carry out any banking transactions. I reported the situation to...
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