I live in Germany and recently sent money via Western Union to my Akbank account in Turkey. However, when I try to collect the money through Akbank Mobile, I receive an error message stating that the selected currency does not match the transfer details and that I should check and try again.
I have an EUR account, and the MTCN is correct. This is a transaction I’ve done many times before without any issues. The money has already been withdrawn from my German bank account, yet I am unable to access it in Turkey.
I need an urgent resolution to this issue. If this is a system error, Western Union and Akbank must fix it immediately. I cannot afford to have my money stuck due to technical issues. I request immediate support and clarification on how to proceed.
On May 8, 2025, I used Akbank’s mobile banking app to send a Western Union transfer. I paid ₺[amount not provided] for this transaction. Unfortunately, due to a minor lowercase spelling error in the recipient’s name, the money did not reach the intended person. Since that day, I have repeatedly requ...
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Please remove the restriction on my Western Union account in Türkiye. I am unable to withdraw money that was sent to me through your service. This has been an incredibly frustrating experience, especially since I’ve always found Western Union to be reliable—until now. For reasons unknown to me, a s...
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