WePlay Issues Unjustified Device Ban Citing False Terms Violation

About two months ago, while using the WePlay app on my Android phone, I received a device ban without any reason provided, and I have been unable to log into the application ever since. When I attempt to access my account, a notification appears on the screen stating that my device has been banned, preventing me from using the app normally.

The warning screen states that the account ban was issued due to child endangerment; however, I absolutely engaged in no such behavior. I do not believe I committed any terms of service violations, nor was I provided with a detailed explanation or notification regarding the ban. Therefore, I believe the punishment is unjust, and I am suffering hardship as I can no longer use the app.

I demand to clearly learn the reason behind this restriction placed on my device and request that my device ban be lifted if it was applied unfairly. I request that the matter be thoroughly investigated and that a clear written response be provided to me.