Weplay Balance Not Showing After Payment

I made a top-up through the Weplay Chrome website for my game account, but even after about 5 minutes, the balance has still not been added to my account. I used a credit card for the transaction, but the balance I paid for is not appearing in my game account.

I have a digital slip for the transaction, but since it was an international payment, I am unable to view a detailed receipt. My game account user ID is 85212708, and I was expecting the purchased balance to be loaded to this account. However, despite the time that has passed, no balance has been added.

I request that Weplay urgently review this transaction, load the missing balance to my game account in full, and resolve the issue I am experiencing.