My WePlay account with the user ID 34396*** has been frozen and I am unable to use it because my balance went into minus after I accidentally requested a refund through Google Play. As a result of this unintentional refund, a top-up was created on WePlay and the system put my coins into a negative balance, after which my account was frozen. The amount involved was 99, and this situation occurred around 1 December. I contacted WePlay customer support about this issue and explained that the refund was a mistake on my side, but my account still remains frozen and I cannot use the services as before. Although I received a response, my problem has not been resolved and my access has not been restored. I kindly request that my WePlay account be unfrozen and that I be given the opportunity either to clear or repay the negative balance so that I can continue using my account normally.
Hello, I’m dealing with a frustrating issue on my WePlay account. I’ve been banned from making any new top-ups, and apparently this is because a previous balance was withdrawn. Now, I can’t add any money to my account, and I have no idea how to fix this. The app doesn’t provide any guidance or expla...
I am very frustrated with what happened to my WePlay account. After making a small top-up of only ₺50, my account was suddenly banned from sending messages and my balance dropped into the negative — without any explanation. I have no idea what caused this issue, and I haven’t received any notificati...
I have absolutely no idea why my WePlay account (ID: 25512369) has been banned. I never used any offensive language, profanity, or inappropriate behavior. I’ve spent a lot of time and effort on this account, and to see it suddenly banned without a valid reason is deeply upsetting. I reached out to ...
I opened a WePlay account and, after facing a ban, my email was handed over to an admin who successfully removed the ban. However, when I later tried to log in using my phone number, I encountered a serious problem: I can no longer access my account. This situation is extremely urgent because I had...
My WePlay account (ID: 36721464) has been banned for one month, even though I did not violate any rules. I have no idea why this happened, and it seems completely unfair. There are many accounts that actually deserve bans, yet mine was suspended for no reason. On top of that, the ban is for an enti...
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