Weplay Account Frozen After Google Play Refund - Negative Balance Issue

My WePlay account with the user ID 34396*** has been frozen and I am unable to use it because my balance went into minus after I accidentally requested a refund through Google Play. As a result of this unintentional refund, a top-up was created on WePlay and the system put my coins into a negative balance, after which my account was frozen. The amount involved was 99, and this situation occurred around 1 December. I contacted WePlay customer support about this issue and explained that the refund was a mistake on my side, but my account still remains frozen and I cannot use the services as before. Although I received a response, my problem has not been resolved and my access has not been restored. I kindly request that my WePlay account be unfrozen and that I be given the opportunity either to clear or repay the negative balance so that I can continue using my account normally.