WePlay Account Wrongfully Device Banned on Android Without Any Reason

Today, without any prior warning, my WePlay account was suddenly device banned on my Android phone. When I attempted to log in, I received repeated error messages such as “Sensitive content is being managed” and “Device banned.” This was extremely frustrating because I have not violated any rules.

Previously, I also experienced a two-day ban on another phone, and when I tried again this morning, I saw a warning that my account was “linked to another account.” This is impossible because I do not use any other accounts besides my own.

I have never engaged in any inappropriate behavior, nor have I made in-game payments. My account is important to me because I actively use it to communicate with my girlfriend, and right now I am unable to reach her through the app. Despite trying to contact WePlay customer support, I have received no response at all.

I am requesting that my account and device be unbanned immediately today, and that I be given a clear explanation for why this keeps happening. I expect full access to my account restored without delay and proper customer service follow-up.