Hello WePlay Support Team,
I’m reaching out because both my account and device have been unfairly banned from using your platform. I have no idea why this happened — I haven’t violated any community guidelines or behaved inappropriately in the app. Yet now, I am completely locked out and unable to access my account or enter the game from my device at all.
I kindly ask that you look into this issue immediately and lift the ban on both my account and device. I’ve invested time and effort into using WePlay and it’s incredibly frustrating to be banned without a proper explanation or warning.
Please contact me as soon as possible and review the situation fairly. I expect a prompt resolution and access to be restored. I would really appreciate your support and clear communication on why this ban was applied in the first place.
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