Weplay Account Ban Problem

I am a regular user of Weplay and my gaming account was permanently banned around 70 days ago. I received a ban but I was not given any clear reason from Weplay about why this decision was taken. I think it may be related to some abusive language I used in the game chat, but there was no proper warning or detailed explanation before placing a permanent ban on my account. My Weplay in‑game name is “..” and my UID is 861219***. I am sharing these details so that my account and game history can be clearly identified and reviewed by your team. After the ban, I contacted Weplay support via email to request reactivation of my account. However, I only received a response stating that you cannot unban my account, without providing any additional information or considering a second chance. I feel that a permanent ban is too harsh and I am willing to follow all rules and maintain respectful behaviour in future matches. Through this complaint, I kindly request that my Weplay gaming account be unbanned and reactivated. I am ready to comply with community guidelines and avoid any inappropriate language in the future, and I ask you to please review my case once again and give me one more opportunity to use my account.