WePlay Permanently Banned My Account, Requesting a Second Chance

My Weplay account with UID 52495*** and in‑game name “Unavailable” was permanently banned about 5–6 months ago. As far as I understand, the ban was given because I used abusive language during communication in the app. I accept that I made a mistake by using bad words and I clearly understand that this was against the rules. After the ban, I contacted Weplay support several times and explained my situation, but the only answer I kept receiving was that they cannot remove the ban and that it is not in their hands. I did not receive any detailed explanation or any chance to correct my mistake. Through this complaint, I want to say that I am sincerely sorry for my behavior and I promise that I will not use abusive or offensive language again. I kindly request that my account be unbanned or that the permanent ban be reconsidered, so that I can have one more chance to use the Weplay service by following all the rules carefully.