On March 26th, I booked a beautiful home in Austin for a stay with my family. However, a mere 5 minutes after meeting the host, they abruptly canceled our reservation, claiming it was due to our four children. After the host vanished, I reached out to Vrbo customer service and dedicated a total of 4 hours to resolving the problem on my own. By the conclusion of the call, they assured me of a complete refund, yet failed to provide any resolution for my accommodation. It was an unpleasant experience, and we ended up staying at a place arranged through Airbnb, which turned out to be satisfactory and cost-effective. I promptly canceled my membership and have no intention of using Vrbo in the future.
Well inside the refund window indicated on the listing, I canceled a reservation on Vrbo on April 10, 2025—a full three weeks before my planned visit on May 3, 2025. The policy declared unequivocally that I qualified for a complete refund. When I contacted the host, though, they claimed they never r...
I made a reservation through Airbnb and began my stay, but to my shock, the host canceled the booking while my family and I were already at the property. I am traveling with my children, and despite this unexpected and serious situation, Airbnb failed to provide any alternative accommodation. I am n...
I booked a room on Airbnb that was clearly shown in the photos and description as having two separate beds. However, upon arrival, we were shocked to find that the room only had one single bed—completely different from what was advertised. Since the room was not as described, we immediately tried t...
Despite the fact that I canceled a reservation on Airbnb's platform a month ago, I have yet to receive a refund to my credit card, despite the fact that four weeks have passed since the cancellation. Despite my best efforts to contact the person responsible for this situation, all I get when I call ...
I booked a 4-night stay through Airbnb, but when we arrived, the property looked nothing like the photos. The furniture was outdated, and while the listing appeared to show a single-story home, it turned out to be a 3-story building. We only stayed one night and informed the host that we wanted to l...
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