My Vrbo host isn't responding to messages! What happens if there's a problem at the rental?

If your Vrbo host is unresponsive to your messages, you can take steps to resolve the issue, especially if the rental has a problem.

• Try contacting the host again using Vrbo's app or website messaging system. Clarify your issue and stress the urgency of a response. Photos of the issue can help clarify.

• Report the host to Vrbo customer service if attempts fail. Be specific about your communication attempts and failures. Vrbo can help you contact the host or find a different rental or a partial refund.

• Documentation is essential throughout. Document all host communication attempts with screenshots and timestamps. Show physical damage at the rental with photos and videos. You may need to decide if the issue is minor and can wait for a late response or a major one that requires immediate action.

If you have additional information or insights, don't hesitate to share in the comments.