The cleaning lady claims the place we booked via Vrbo is trashed, but it was spotless! How do I fight these unfair charges?

You can dispute unfair cleaning charges from your Vrbo host and seek a fair resolution:

• Gather evidence to prove your point. You can prove the property's cleanliness by taking pictures or videos at check-out. Witness statements from the cleaning process can also support your claim.

• Disputing the charges requires polite communication with the host. Explain why you disagree with the cleaning fees and provide photos, videos, or witness statements. Offer a revised cleaning fee that matches the property's condition to negotiate a solution.

• If the host won't cooperate, contact Vrbo customer service. Provide details and evidence to support your claim. Request their mediation and advocacy for a fair resolution. Vrbo can review your evidence, negotiate with the host, and help you reduce the cleaning fee.

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