Six months ago, I purchased a brand-new 2024 Volkswagen Polo from the "Avek Karşıyaka" branch, but the car is leaking water inside. The back seats are completely wet, and the car is filled with moisture. This is clearly a technical issue, and I am requesting a replacement for the vehicle. Despite contacting the service center, I have not received a satisfactory response or solution. The issue has started to affect the car’s interior, causing unpleasant odors and potential damage to the upholstery. I expected much better quality and service from a reputable brand like Volkswagen. My complaint about this situation is serious, and if the car is not replaced, the problem will escalate further. I will continue to update my complaint regarding this matter. This is absolutely unacceptable.
Volkswagen Ümraniye Avek is trying to sell a defective car as brand new. I agreed to purchase a new Polo from Ümraniye Avek, paid for it on Thursday, May 16, 2024, and also arranged for insurance on the same day. They assured me I could pick up the car the following week. Two days later, they claime...
Due to a turbo failure, I left my 2017 Volkswagen Polo, which I purchased from Dogus Oto Kartal on October 4, 2022, at their service center on August 2, 2023. Despite promising me that they would return my car within a week during this time, it took them about a month to diagnose the problem. Surpri...
On December 28, 2024, my 2023 Volkswagen Golf, still under warranty, broke down on the road. Despite the rainy weather and being stranded with my family, including my child, Volkswagen failed to provide a replacement vehicle despite my repeated requests. I contacted rental companies affiliated with...
I want to warn everyone who is thinking about buying a Volkswagen about a serious problem with the sunroof leaking. Even though I had all the necessary maintenance done at an authorized service center, water has been getting into my 2019 Volkswagen Tiguan through the sunroof. The cost of fixing the ...
In 2018, I purchased my 2018 Volkswagen Passat Comfortline with a sunroof from your dealership. I had previously contacted A*** O** regarding cracks that appeared on the sunroof cover of my vehicle. However, I was told that it was not covered under warranty and was sent back without any assistance. ...
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