On the evening of October 18th, after 7:00 PM, I called Vodafone customer service with an issue related to an extra package. Unfortunately, the problem couldn't be resolved. After reluctantly accepting the situation, I received a message following the call. To my astonishment, my long-standing Prepaid/Gani XL plan had been switched to a Postpaid-compatible 15GB tariff without my consent or request. They even added features I never used. I instantly dialed Vodafone again, explained the situation to the customer representative, and was informed that I could revert to my old prepaid plan as the activation hadn't yet occurred, with my remaining balance and Gani minutes intact. I agreed to return to the prepaid plan, but to my dismay, I later discovered a shocking charge of 135 TL for the depleting Maksi tariff that I hadn't requested. Additionally, there's a looming bill of 275 TL from the unwanted postpaid line. It's a disaster. For the sake of maintaining communication, I loaded 135 TL onto the prepaid line temporarily. I requested an extra package over the phone and this is what I got in return. I insist on an immediate return to my original Gani XL 3000 plan, the cancellation of the purported bill, and a refund of the 135 TL I reluctantly paid due to your incompetence. Prior to these events, I had around 1000 Gani minutes and a balance of 34 TL in my Gani XL plan. Your unprofessional customer representative has caused me both financial and emotional distress. I demand restitution for the damage caused by your previous tariff and the cancellation of the pending bill. If not, I will expose this mishap across all social media groups, inform my friends and relatives, and encourage them to switch to other providers. I'll also escalate the matter to relevant public authorities. I want the harm done to my plan this Friday and the cancellation of the impending bill. This is unacceptable!
I have a Vodafone postpaid line and contacted customer service when my commitment period expired. They assured me that I would remain on the 150 TL plan. Given the current trend of price increases for everything, I double-checked to ensure that my bill would remain stable at 150 TL. I received a 186...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
I've used Vodafone for a long time and have 3 postpaid lines. But this month, without my permission, Vodafone added an internet package to my account for no clear reason. When I tried to get out of it, they told me I would have to pay a fee. Because of a mistake made by Vodafone, an 182 TL cancellat...
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