On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured me it could take up to 24 hours and everything was fine. Yet, on October 27, 2023, at 10:31 AM, I called again and was told my tariff was $614. I got no explanation for why. It's incredibly disappointing. I've been a Vodafone user for years, but this is unacceptable. I'm canceling all my contracts.
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
On the evening of October 18th, after 7:00 PM, I called Vodafone customer service with an issue related to an extra package. Unfortunately, the problem couldn't be resolved. After reluctantly accepting the situation, I received a message following the call. To my astonishment, my long-standing Prepa...
Vodafone changed my postpaid line to prepaid without my consent. I had intended to terminate my contract a day before it was scheduled to end on August 6, so it was a bit shocking for me to see this change. To ensure a smooth process, I made an early call to the customer service representative. They...
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