I've used Vodafone for a long time and have 3 postpaid lines. But this month, without my permission, Vodafone added an internet package to my account for no clear reason. When I tried to get out of it, they told me I would have to pay a fee. Because of a mistake made by Vodafone, an 182 TL cancellation fee was charged to my account. I want a refund. If not, I'll switch my three postpaid numbers, whose contracts are about to end, to a different provider. Because of this situation, I'm angry and upset with Vodafone's customer service. It's important that they quickly fix their mistake and give back the money that was taken without permission. If not, I'll take my business somewhere else.
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
Vodafone has been taking money from my account without my permission! My bill has risen to 1350 tl as a result of continuously added extra internet fees without my knowledge. This is unacceptable, given that my standard package costs only 70 tl. You cannot charge me an additional 1300 tl. It is near...
On the evening of October 18th, after 7:00 PM, I called Vodafone customer service with an issue related to an extra package. Unfortunately, the problem couldn't be resolved. After reluctantly accepting the situation, I received a message following the call. To my astonishment, my long-standing Prepa...
Vodafone charged my bill in July under the guise of "mobile payment," slapping me with an unexpected 330 tl fee. I'd never used such a service before! When I called, they asked if they could deactivate my "mobile payment," which I hadn't authorized in the first place. I immediately requested that th...
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