As my Vodafone contract is almost up, their customer service reps reached out to me. I told them that I was planning to switch to another provider because I could get 20 GB of data for 169 TL. The Vodafone representative tried to keep me as a customer by offering 20 GB of internet specifically for social media. They said it would only add 185.86 TL to my bill. I asked them specifically if this 20 GB would be a gift for 12 months, and they kept saying, "Yes." After the switch, during the first month, I was given the 20 GB of data that was promised specifically for social media usage. But the next month, it vanished. I called customer service and they said they don't have any record of that offer. I was annoyed, so I asked to listen to the recorded phone calls. Today, they said they reviewed it and claimed they tried calling me nine times but couldn't reach me, which is a complete lie. Basically, Vodafone tricks you by offering two months of "gift" internet, but then conveniently claims they never made that offer. If I change to T** right now, they will charge me extra fees. And if I decide to leave Vodafone, I will be required to pay a penalty. If you can escape from Vodafone sooner, you'll be in a better position.
I am a Vodafone customer, and a customer service rep offered me an upgrade from my 30GB Red plan to a 40GB plan for 200 TL, saying that my social media use (YouTube.com, Instagram, WhatsApp, etc.) would not count toward my data limit. I took them at their word and took the offer. But in the first mo...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
I'm tired of Vodafone's constant lies and misleading information, which only cause embarrassment and waste of money. They persuaded me to upgrade to an unlimited plan by promising 45GB of hotspot data for only 29 TL (the main reason I switched). I was supposed to have a monthly internet sharing allo...
Since last year, Vodafone has been raising the price of my "high" package while making it less good. I used to pay 130 TL for a package with 30 GB of data, but in July of last year, they switched me to a package that wasn't reliable and said I didn't have internet. Since October, this 25 GB package,...
I've been using Vodafone for my phone plan, and my internet data ran out really quickly in just 2 days. This caused me to go over my data limit, and now my bill is a huge 850 TL (my plan is only 167 TL). Because of my job, I had to reluctantly buy more data (10 GB), but it disappeared really quickly...
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