I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next month's bill. After not seeing any reduction in my bill, I called again today to express my dissatisfaction. They initially claimed that the discrepancy was caused by a price increase. I explained that I bought the package for 200 TL, even though it was listed as 300 TL, and that the package price was actually less than 300 TL. Furthermore, because it was a one-time package, the price I paid should have been valid, and subsequent increases should not have been applied to me. They then stated that it was a system issue and that they couldn't help. There was no resolution, and I was basically told to accept the situation and remain silent. Because this deception is unacceptable, I have decided to change operators.
I received a call from Vodafone customer service where they asked if I approved an additional 100 TL on my regular invoice. I agreed, but after the call ended, I received a message stating that my invoice had been increased to 300 TL. I immediately contacted customer service, and they assured me the...
After my minutes ran out in June, Vodafone automatically charged me 50 TL for a package. When I asked to cancel, they suggested I get a 25 TL overage package and promised to refund the 50 TL in July. Okay, I agreed. When July rolled around, I canceled the package, but they insisted I still pay the 2...
Since last year, Vodafone has been raising the price of my "high" package while making it less good. I used to pay 130 TL for a package with 30 GB of data, but in July of last year, they switched me to a package that wasn't reliable and said I didn't have internet. Since October, this 25 GB package,...
I have a Vodafone postpaid line and contacted customer service when my commitment period expired. They assured me that I would remain on the 150 TL plan. Given the current trend of price increases for everything, I double-checked to ensure that my bill would remain stable at 150 TL. I received a 186...
I am a Vodafone customer, and a customer service rep offered me an upgrade from my 30GB Red plan to a 40GB plan for 200 TL, saying that my social media use (YouTube.com, Instagram, WhatsApp, etc.) would not count toward my data limit. I took them at their word and took the offer. But in the first mo...
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