I am a Vodafone customer, and a customer service rep offered me an upgrade from my 30GB Red plan to a 40GB plan for 200 TL, saying that my social media use (YouTube.com, Instagram, WhatsApp, etc.) would not count toward my data limit. I took them at their word and took the offer. But in the first month, I used up all of my data quickly and went over my limit. When I called the customer service number again, they said I couldn't get an exemption for social media because my data was also being used there. To make things even worse, they charged an outrageous 180 TL cancellation fee. In these hard economic times, it's terrible that even big companies have to use dishonest methods. I want this problem to be fixed right away, or I will go to court. If Vodafone is recording what we say, I also have proof. This lying has to stop!
I recently received a call from Vodafone customer service as my commitment to the Red 40GB entertainment package was about to end. They offered a special deal to renew with 40GB of internet and unlimited social media apps. However, within 10 days, almost all my data was used up. In a conversation wi...
As my Vodafone contract is almost up, their customer service reps reached out to me. I told them that I was planning to switch to another provider because I could get 20 GB of data for 169 TL. The Vodafone representative tried to keep me as a customer by offering 20 GB of internet specifically for s...
Since last year, Vodafone has been raising the price of my "high" package while making it less good. I used to pay 130 TL for a package with 30 GB of data, but in July of last year, they switched me to a package that wasn't reliable and said I didn't have internet. Since October, this 25 GB package,...
Through the Vodafone Yanımda app, I bought the Red Advantage 30GB Ultra package. It said on the box that it came with 30 GB of internet, 3000 minutes, 250 SMS, and unlimited use on YouTube®, Instagram®, Facebook®, Spotify®, and WhatsApp®. It turns out, though, that the social media packages for YouT...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
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