Since last year, Vodafone has been raising the price of my "high" package while making it less good. I used to pay 130 TL for a package with 30 GB of data, but in July of last year, they switched me to a package that wasn't reliable and said I didn't have internet. Since October, this 25 GB package, which costs 155 TL with taxes, has cost me between 350 and 400 TL. The constant lies about the package not being downgraded are annoying, but what bothers me the most is that when I try to explain what's going on, the customer service reps either don't listen or hang up on me. Instead of helping me, they treat me like an idiot and try to get money from me. This is an attack on my honor, and I am ready to go to court against them. The first thing I'll do tomorrow will be to deal with this problem. Also, they say that a mysterious ''radio tax fee" is included, which brings the total to 164 TL. They keep raising prices within the package agreement, so it's clear that they are the ones in charge. It's not our fault; it's theirs.
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
I'm tired of Vodafone's constant lies and misleading information, which only cause embarrassment and waste of money. They persuaded me to upgrade to an unlimited plan by promising 45GB of hotspot data for only 29 TL (the main reason I switched). I was supposed to have a monthly internet sharing allo...
I am a Vodafone customer, and a customer service rep offered me an upgrade from my 30GB Red plan to a 40GB plan for 200 TL, saying that my social media use (YouTube.com, Instagram, WhatsApp, etc.) would not count toward my data limit. I took them at their word and took the offer. But in the first mo...
I've been a long-time Vodafone customer, but I'm now facing an unjustifiable tariff increase. They want to charge a whopping 235 TL to renew my plan, ...
After my minutes ran out in June, Vodafone automatically charged me 50 TL for a package. When I asked to cancel, they suggested I get a 25 TL overage package and promised to refund the 50 TL in July. Okay, I agreed. When July rolled around, I canceled the package, but they insisted I still pay the 2...
Comments