1

Vodafone's Skyrocketing Prices, and Unresponsive Customer Service

Onur
July 18, 2023 2:38 AM21

Since last year, Vodafone has been raising the price of my "high" package while making it less good. I used to pay 130 TL for a package with 30 GB of data, but in July of last year, they switched me to a package that wasn't reliable and said I didn't have internet. Since October, this 25 GB package, which costs 155 TL with taxes, has cost me between 350 and 400 TL. The constant lies about the package not being downgraded are annoying, but what bothers me the most is that when I try to explain what's going on, the customer service reps either don't listen or hang up on me. Instead of helping me, they treat me like an idiot and try to get money from me. This is an attack on my honor, and I am ready to go to court against them. The first thing I'll do tomorrow will be to deal with this problem. Also, they say that a mysterious ''radio tax fee" is included, which brings the total to 164 TL. They keep raising prices within the package agreement, so it's clear that they are the ones in charge. It's not our fault; it's theirs.

Comments

Similar Complaints

Misleading Pricing and Disappointing Customer Service at Vodafone

Selin
July 17, 2023 5:01 PM8

I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovere...

Vodafone's Deception and Poor Service

Yavuz
August 2, 2023 4:31 PM13

I'm tired of Vodafone's constant lies and misleading information, which only cause embarrassment and waste of money. The...

False Promises and Data Overages at Vodafone

İbrahim
İbrahim
Vodafone
July 22, 2023 11:41 PM16

I am a Vodafone customer, and a customer service rep offered me an upgrade from my 30GB Red plan to a 40GB plan for 200 ...

Vodafone's Unfulfilled Promises and Customer Service Fiasco

Merve
August 3, 2023 8:50 AM17

After my minutes ran out in June, Vodafone automatically charged me 50 TL for a package. When I asked to cancel, they su...

FeaturedTopics