Vivense Sofa Tears Appeared Within 10 Days of Purchase
I purchased a sofa from Vivense Mobilya on June 7, 2024. By June 20th, small tears had appeared in the seating area. I contacted Vivense to request a return, but they are unwilling to take back the product. They offered to repair the tears within approximately 10 days and send the same product back to me. As a single person who works all day, I am concerned about what will happen with further use. I requested to exchange the defective product for another choice, but they informed me that exchanges are not possible. This is a defective product, and I insist on having it exchanged.
Hello, To check your order and provide you with more detailed information, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
Name: Kıymet Dilber Phone: 0535 202 31 66 Email: [email protected]
Hello, First of all, we would like to express our deep regret for the negative experience you have had. Based on our phone conversation, you have been provided with the necessary information regarding the issue. You can be assured that the necessary actions will be taken to resolve the problem. Thank you for your understanding, and we wish you healthy days. Best regards, Solution Center
I thank the Vivense brand for resolving my issue.
Hello Ms. Kıymet, The issues you have reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, the feedback we receive from our valued customers is very important to us. For any questions, suggestions, or opinions regarding Vivense, you can contact us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
As a company representative, I would like to extend my heartfelt thanks to Ms. Sümeyye for her support. She was so attentive and considerate that she contributed significantly to improving my brand experience. Thank you to her and the brand for their sensitivity...
