Not only Vivense has charged us twice for one gardobe, but it took weeks to get the money back. After having it delivered, we did not get any info about the assembly of the furniture. The telephone is rarely answered, so we had to go to the store to ask when will they come to install it. They said within 3 days. 3 days have passed, they did not come. We had to go to the store again to ask what is going on, and they said we have to wait another 2 days. If we are not going in, we are again not notified. Horrible attitude in the store, horrible customer service. If I knew this company is so amateur and careless, I would never do business with them.
in early October, we had to send those two triple sofas we got from Vivense to the service. The seating areas were sagging, and we wanted to get that fixed. delivery got postponed not once, not twice, but three times! today was the day! Finally, the sofas arrived at our doorstep. Only one of them a...
I ordered an armchair and a TV unit from the company. They gave the delivery date as 19.07.2024. The armchair arrived at the beginning of August, but the TV unit did not arrive. I said okay, cancel and refund my money. The store said that they had made a request to the center for this, and that they...
Avoid this company! I asked right before ordering the furniture if its possible all things would be delivered together and at a time convenient for me. I dont live in Turkey. We agreed the the furniture will be delivered when I come back after 2 months. Then the nightmare began… I got several phone ...
I purchased couches from Vivense, but they started sagging very quickly. I first contacted them on February 6th, and they agreed to reupholster them. They picked up the couches on February 29th and promised delivery within 21 business days. Despite exceeding that timeframe, when I emailed them, the...
It's been 27 days and I have yet to receive an answer from Vivense. Their post-sales service has been an utter disappointment. If you want to spend money, be ignored, and have your calls blocked, here is the place. Over the course of three months, I called and wrote to them approximately 100 times, ...
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