It's been 27 days and I have yet to receive an answer from Vivense. Their post-sales service has been an utter disappointment. If you want to spend money, be ignored, and have your calls blocked, here is the place. Over the course of three months, I called and wrote to them approximately 100 times, and they never responded. They made unfulfilled promises and demonstrated stunning disregard. Throughout this procedure, I witnessed an astounding lack of care and duty. Vivense appears to have written the book on how not to follow through on post-sales pledges.
After more than a month, Vivense has yet to return my money! Despite multiple emails to the customer service person, I have not received a single response. It's almost impossible to reach them by phone. This is simply unacceptable. No one should be withholding my money. There is no product, no commu...
We haven't been able to reach them for the past month for the installation service that is supposed to be done within a week after delivery. Reaching Vivense by phone is basically impossible, just so you know. If you're looking for someone to talk to, forget it—there simply isn't anyone. When you tr...
I'm really disappointed with my decision to go with Vivense for my purchase; it has turned out to be one of the most frustrating shopping experiences I've encountered. My order has been delayed for more than a month and a half, and after numerous attempts to get in touch with someone who could help,...
Vivense is a company that should be avoided at all costs. I bought a coffee table on 03.12.23, and my order number is 043306662634. I was given a delivery date that was 40 days away, but I didn't mind since I wasn't in a rush. On the 39th day, I went to the showroom to check on my order, and they no...
Not only Vivense has charged us twice for one gardobe, but it took weeks to get the money back. After having it delivered, we did not get any info about the assembly of the furniture. The telephone is rarely answered, so we had to go to the store to ask when will they come to install it. They said w...
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