I purchased 3 Vitra concealed cistern sets. After installation, one of them started leaking water from the flush valve. I learned from the service that the faulty part is called a 'gasket'. They told me that both the service and the headquarters would replace it under warranty. The service technician visited my home and claimed that the product had scratches due to impurities in the water, demanding payment for repairs. I refused to accept that. I contacted the headquarters and they evaded responsibility, stating that since the installation was done by the service if the product got scratched, a fee would be charged. I paid 1900 TL for the complete cistern set. They asked for 1200 TL for a single internal part of a valve. We trusted Vitra for its quality, but if a tiny impurity can cause such damage, where is your quality now? Unbranded versions of the same product are available for 40 TL, with service, warranty, and durability. Just like low-quality companies, you're only interested until the sale is made. We used to consider Vitra a valuable brand in this country, but you've scored an own goal over a minor issue. Shame on you. I'd rather break the entire cistern set and install a cheap unbranded product than give you that 1200 TL. This is complete nonsense.
I am disappointed with my Vitra concealed cistern and cannot recommend it to anyone. Five years ago, just six months after installation, it started leaking heavily. Vitra sent a service team, and the part was replaced under warranty. Despite choosing Vitra over cheaper alternatives due to its suppo...
I purchased a new apartment and moved in on August 30. The bathroom fixtures in the unit are from Vitra. Since the move, one faucet and the toilet faucet have been leaking continuously. I reported this issue to Vitra’s Gaziantep service on October 22. They informed me that the part could be replaced...
I am deeply disappointed with the Vitra concealed cistern that we purchased, despite its high cost. It started leaking after only two years, which broke our trust in the brand. We paid a service fee to have the gasket replaced, but the leak came back within a week. When I called the service again, t...
I'd like to start by saying that, especially in Adana, you should think twice before buying a Vitra. All three of the bathrooms in the house I just bought have Vitra toilets and basins. One of the flush tanks began to leak after a year and wouldn't stop. I shut off the valve and called Vitra's servi...
I bought a thermosiphon from the Vestel dealership in Alaçatı. However, after a few months, it started leaking water from the bottom. They claimed the tank was pierced and replaced the product. But the new one started dripping water from the bottom as well. It was cooling the water too quickly. The ...
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