Ever since I almost bought the Viomi robot vacuum, it has been a source of frustration. The robot vacuum, breaking down almost every month, has been sent for warranty repairs over five times in a mere 1.5 years. Despite these efforts, it returns unchanged, continuously plagued with errors. I've requested a refund or replacement, but the company refuses, even neglecting to fix the broken parts due to their own faults. The vacuum's map constantly shifts, causing it to invade areas it shouldn't and damaging my belongings. Despite being fully charged, it shuts down midway through cleaning, failing to return to its charging station. It won't even charge by itself, forcing me to manually bring it to the charger. Due to map issues, it broke the mop function, rendering it useless. The vacuum's intrusion into virtual walls led to scratches on my furniture. Despite filing a complaint with the Consumer Arbitration Board, the company remains indifferent and unhelpful. I strongly advise against trusting this brand. We've tried reaching out to G****, the marketing manager, with no response. Although he promised a replacement, nothing has materialized. The claim of changing the mainboard resulted in the vacuum malfunctioning again just two weeks later.
I purchased a Viomi V5 Pro robot vacuum approximately two years ago. Initially, I had no issues, but later I encountered several problems, such as mapping errors and inadequate cleaning performance. I took the vacuum to the authorized service center three times. During the first visit, they claimed ...
I have a Viomi robot vacuum that continuously stays at 99% charge. Despite sending it for warranty repairs twice, I was told it was fixed each time, but I have not received any real solution. Each time I send it for service, it takes about three months to get it back, yet the problems persist. Initi...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and since the day I bought it, I have not been able to use it properly. The device constantly throws radar errors, mop errors, and water tank malfunctions. Over the past two years, I have had to send it to service five different ...
I purchased the Viomi V5 robot vacuum from MediaMarkt on December 18, 2022. Just two months after buying it, the device began having performance issues. I sent it to the service center, and they claimed a software update had been applied. But when I received it back, the exact same problem continued...
I purchased a Grundig smart robot vacuum from Hepsiburada five years ago, and for the last four times, it has had the same problem. Even though I've asked for a replacement, they keep swapping out the mainboard and sending it back. I've had it up to here! I haven't been able to use it properly much ...
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