Vinted says they didn’t receive the package I sent — is their shipping system reliable?

In general, most shipments are completed without issues, but some users have reported situations where the package is not scanned correctly at the drop-off point or during transit.

This can lead Vinted to believe the shipment never took place, even if the seller actually handed it over.

In these cases, Vinted usually relies solely on the official tracking information. If no scan is recorded, it can be difficult to file a claim, which raises questions about the system’s reliability when an incident occurs, even though most shipments are successfully completed.

For greater security, it’s recommended to:

Always keep the physical shipping receipt.

Take photos of the package and the moment it’s dropped off at the collection point.

Contact the carrier directly if issues arise before opening a dispute on Vinted.

Do you have a similar problem? Join others who have shared their stories and found solutions. File your claim on Xolvie to bring attention to the issue.